Terms of service

Welcome to Cordial Customs. These Terms of Service ("Terms") govern your use of cordialcustoms.com (the "Site") and any purchase you make from us. By accessing the Site or placing an order, you agree to these Terms.

1. About Us

Cordial Customs sells personalized, made-to-order gifts. Products are produced through our print-on-demand production partners once an order is placed.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order on the Site. By placing an order, you confirm that you meet this requirement.

3. Products & Personalization

All products are custom-made based on the names, photos, messages, or details you provide at checkout.
You are responsible for reviewing your personalization details for accuracy before submitting your order.
You confirm that you have the right to use any photos, names, or content you submit, and that it does not infringe on any third party's rights or violate any law.
Product colors, textures, and finishes may vary slightly from images shown on the Site due to production processes.

4. Orders & Payment

All prices are listed in USD and are subject to change without notice.
Payment is due in full at the time of order.
We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or inappropriate/offensive personalization content.

5. Shipping

Please refer to our Shipping Policy for processing times, delivery estimates, and shipping terms.

6. Returns & Refunds

Because our products are custom-made, please refer to our Return & Refund Policy for details on eligibility for replacements or refunds.

7. Intellectual Property

All content on the Site, including logos, graphics, text, and designs created by Cordial Customs, is our property and may not be copied, reproduced, or used without our written permission.

8. Prohibited Use

You agree not to use the Site to:

Submit content that is illegal, offensive, defamatory, or infringes on someone else's rights (including copyrighted images or trademarks you don't have permission to use)
Attempt to interfere with the Site's security or functionality
Use the Site for any fraudulent or unlawful purpose

9. Limitation of Liability

To the fullest extent permitted by law, Cordial Customs shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or your purchase of our products. Our total liability for any claim is limited to the amount you paid for the applicable order.

10. Third-Party Services

Our Site and order fulfillment rely on third-party services, including our e-commerce platform, production/fulfillment partners, payment processors, and shipping carriers. We are not responsible for delays or issues caused by these third parties, though we will assist in resolving them where possible.