Privacy policy

This Privacy Policy explains how Cordial Customs ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from cordialcustoms.com (the "Site").

Information We Collect

When you visit the Site or place an order, we may collect:

Contact information: name, email address, shipping/billing address, phone number
Order information: items purchased, personalization details (names, photos, messages, dates), payment information
Device information: browser type, IP address, pages visited, and how you interact with the Site (via cookies and similar technologies)

How We Use Your Information

To process and fulfill your orders, including sending them to our production partners
To communicate with you about your order, including shipping and tracking updates
To respond to customer service inquiries
To send marketing emails, only if you have opted in (you may unsubscribe at any time)
To improve our Site, products, and customer experience
To detect and prevent fraud

How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business:

Shopify: our e-commerce platform, which hosts the Site and processes orders
Printify and production partners: to print, produce, and ship your custom order, we share necessary order and personalization details with our fulfillment partners
Payment processors: to securely process payments (we do not store your full payment card details)
Shipping carriers: to deliver your order
Legal compliance: if required by law, subpoena, or to protect our rights

Cookies

We use cookies and similar technologies to operate the Site, remember your cart, and understand how visitors use the Site. You can disable cookies in your browser settings, though some features of the Site may not function properly.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order records, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Opt out of marketing communications at any time

To exercise any of these rights, contact us at contact@cordialcustoms.com.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Data Security

We use reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.