Shipping policy

Thank you for shopping with Cordial Customs. Please review our shipping policy below.

Order Processing Time

Every item we sell is custom-made just for you. Please allow 2–5 business days for production before your order ships. Processing times may be slightly longer during holidays or high-demand periods.

Shipping Time (USA Only)

Once your order ships, delivery within the United States typically takes:

Shipping Method	Estimated Delivery
Standard Shipping	3–7 business days

Total delivery time = processing time + shipping time.

We currently ship within the United States only.

Shipping Rates

Free shipping when you purchase 2 or more gifts
Standard shipping rates are calculated at checkout based on order size and destination

Order Tracking

You will receive a shipping confirmation email with tracking information once your order leaves our production facility. Please allow 24–48 hours for tracking to update.

Multiple Items

Since our products are custom-made through different production facilities, items in the same order may ship separately and arrive at different times. You will receive tracking for each shipment.

Delays

While we work hard to meet estimated timelines, occasional delays may occur due to high order volume, weather, or carrier issues. We appreciate your patience and will keep you updated if a significant delay affects your order.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 12 hours of placing your order so we can attempt to correct it before production begins.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with photos if applicable, and we will arrange a replacement or refund.